Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

We can't begin to thank Chris and Dan for all the help and offer of more help for our very troubled car. The end result was good for us, however, it no doubt cost them a lot. Our thanks seems very small.


-Virgil C.

This a wonderful team of auto professionals who are always willing to explain options which is invaluable! Love Chris and Dan at the front desk and my trusty tech who helps keep my cars in running awesome!


-Lisa B.

Great interaction and communication overall. Gave us honest assessment with no BS. Will definitely use Tigard SUV again.


-Derek M.

Service people were friendly and efficient. The kept me informed thru the entire process. Work was done timely and well.


-Gerald M.

They always take care of me and save me money where they can. I appreciate all the work that I've had done with them and the quality cant be beat!


-Susan T.

I love the mechanics and service specialists at TSUV&A. Always professional and courteous. I am always able to schedule a loaner car. I appreciate the updates and they keep me informed of the changes along the way. Chris and Daniel are awesome! They also beat out the price of a competitor's shop who couldn't provide me with a loaner when TSUV&A can. Thanks as always for the great service!


-Julie M.

Chris and the other folks over at Tigard SUV do fantastic work. They're honest, reliable and they work really hard to get you back on the road in a safe vehicle. I really appreciate the work you guys did for me. I would highly recommend bring your vehicle to Tigard SUV. Worth it!


-JD V.

First visit to Tigard SUV auto shop and very impressed by quality of service and accommodations. I dropped in without an appointment and they took care of me right away. They were able to identify the issue right away and recommended necessary repairs as well as future recommended maintenance on my vehicle. Overall a 5 stars for my experience and timing of repairs. Now I believe I have found myself a neighborhood auto repair place I can count on.


-Chris A.

Honest and dependable service, I have taken vehicles here for almost 10 years. Great service and they educate you about issues and keep you informed. A+


-Matt M.

Arguably the best auto repair shop in the State of Oregon. Honesty and Integrity is the hallmark of Tigard Auto Repair. I trust this repair facility with my 2002 Mitsubishi Montero, 2010 Toyota Camry, and 2008 Ford Mustang and as soon as my 2015 Cadillac SRX comes off Factory warranty, they will be taking care of that auto too. Thank you.


-Chuck F.

Great service, did awesome work on my brakes and rotors. Didn't feel pressured at all to spend money on extra recommendations for the car, even for fixes that were semi-urgent. Super satisfied with the experience and will definitely return there for all future work on my car.


-Zachariah

Tigard SUV came recommended and they went above and beyond. I appreciate them keeping me in the loop on every step of the process. I?ll be going back time and again for any work and I can?t wait to see the friendly people at Tigard SUV.


-Bobby C.

I've used Tigard SUV and auto repair for several years now and have always been treated well and fairly. They've stood by their service and worked with me to solve problems especially on my older 4wd geo tracker. They appreciate how much the rig means to me especially as a tow vehicle behind my RV. Because of this, I trusted them to put in a new engine, clutch, and other new parts and am so happy to have it back ready to go another 200,000 miles! Thanks!


-Tim L.

As always, I get the best customer seevice from Daniel and Chris over at Tigard SUV & Auto. They're also so good & patient to answer all my questions. They always have a loaner car and everytime I leave my vehicle with them, it comes back to me better than when I left it with them. I truly appreciate thier advice and willingness to help me keep my vehicle in great running order! Thank you!!!


-Julie M.

I was advised by Chris Dillon when I made the appointment to bring my SUV in early at 0730 on Friday (when the shop opens) so they would have the best chance to fix my AC issue (compressor failure) before the weekend. I'm glad I followed his advice because Tigard SUV delivered!


-Richard M.

So helpful and friendly. I feel very confident they will get the job done great and amazing customer service. No pressure and give you all options. Very happy!!!


-Erika C.

Courteous, professional, and knowledgeable staff provide quality service in timely manner for a fair price without overselling additional services. The free loaner car is an added PLUS and convenience that no other shop I've used in the past 30 years has offered. Thanks!!


-Michael T.

Going on a road trip? I recently was at Tigard SUV for an oil change and to add new tires to my Honda SUV. On my way home, the ease in handling, smoothness of the ride and reduced noise level was really amazing. Thanks Tigard SUV for keeping us safe and ready for the next big adventure! :-)


-Pat L.

Tigard SUV were honest and straight forward in their work and communication. This was my first experience with this shop and will definitely return.


-Karen E.

Always great service. Prompt, friendly, to the point. I?ve been going here for years now and don?t plan on going anywhere else! Thanks guys!


-Caitlin E.

The service is as professional as it can get. I was treated with respect and fully informed of how action would be taken in the service of my car. While clearly busy with several customers, I felt I too was being attended to with care and thoughtfulness. Excellent business.


-Mark P.

My first time taking my Honda Civic in and I can only say the service was excellent. Very friendly and knowledgeable staff. I just found my permanent auto shop.


-Rodney L.

Efficient and, more importantly, honest. No pressure to do additional repairs. Great records of my vehicle...always up to date.


-Rich S.
  • ASE (Automotive Service Excellence)
  • AAA Approved Auto Repair
  • BG Products
  • stateoforegondeq
  • NW Auto Trade Assn.confidenceplus
  • Car Care Aware
  • Call Us For Service: 503-590-9798