Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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503-590-9798 | 12394 SW Scholls Ferry Rd Tigard, OR 97223

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Tigard SUV and Auto Repair, Inc. in Tigard

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What Our Customers Are Saying

Very happy with their work, keeping me up-to-date on progress. Also happy to have a loaner car available.

, 09/10/2021
I have been to the Valvoline next door to you many times and noticed your shop. You are now my first choice for any automotive repairs in the future.

, 04/02/2020
We have been using Tigard SUV since 2006. In that time we have had a number of car/truck issues come up. I feel very comfortable leaving our vehicle with Dan and his team. They really go the extra mile to figure out the exact issue and only fix what is required. Thanks for your great service and I will be a loyal customer in the future.

, 01/23/2020

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We can't begin to thank Chris and Dan for all the help and offer of more help for our very troubled car. The end result was good for us, however, it no doubt cost them a lot. Our thanks seems very small.

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This a wonderful team of auto professionals who are always willing to explain options which is invaluable! Love Chris and Dan at the front desk and my trusty tech who helps keep my cars in running awesome!

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Great interaction and communication overall. Gave us honest assessment with no BS. Will definitely use Tigard SUV again.

  • ASE (Automotive Service Excellence)
  • BG Products
  • stateoforegondeq
  • NW Auto Trade Assn.confidenceplus
  • Car Care Aware
  • Call Us For Service: 503-590-9798